Travelling soon? Here’s your Coronavirus Round-Up

Travelling soon? Here’s your Coronavirus Round-Up

Your much
awaited vacation to Asia or Europe is fast-approaching and suddenly you’ve
started to take notice of the non-stop coronavirus coverage. Should you cancel?
What are your options? Does your insurance cover you? Field Law’s Immigration
Team has gathered some of the top issues to consider before setting off.

Waiving Travel Change Fees

There isn’t
much good news around, but we’ll take what we can.

Air Canada and
WestJet are waiving fees for flights changes due to coronavirus. Air Canada now
allows a one-time change for tickets purchased between March 4 and March 31,
2020 for travel within 12 months. This also covers Aeroplan flight reward
bookings and Air Canada Vacations.

WestJet has
applied a one-time change fee waiver for new bookings made between March 3 and
March 17, 2020 and covers travel until June 24, 2020. Air Transat and Sunwing
have also introduced similar policies. While this doesn’t cover travel booked
prior to those dates, it may provide some reassurance to travelers on the fence
about whether book their flights.

Likely due to the media coverage of travelers quarantined on cruise ships, many cruise liners have started to update their cancellation policies, offering options to re-book within a specified period. Cruise liners have also begun to introduce precautionary measures on their cruises such as not allowing passengers to disembark in certain countries and guests and crew members may have their temperatures checked prior to re-boarding.  

As this is a rapidly evolving area, we recommend double checking online airline or cruise liner policies for travelers that have already booked or are considering travel.

Will my Travel Insurance Cover Me?

Trip cancellation normally doesn’t provide coverage if you want to cancel your trip due to a fear of coronavirus or change of heart. Regular insurance will generally only cover you if you booked your trip prior to the Government of Canada issuing a Travel Advisory against any non-essential travel to that destination. For example, if you booked a vacation to China, and then a week later the Government issued an advisory such as the above, your insurance would likely cover your cancellation.  This would not be the case if you booked your flight after the Government advisory was issued. While ‘cancel for any reason’ insurance exists, you will have to pay an additional premium on top of your ‘regular’ insurance and it may not cover your entire trip value.

Change in Insurance Terms

Further, two Canadian travel insurers, Manulife and TuGo, have recently classified coronavirus as a “known issue” which means that cancellation coverage no longer applies for new customers, even if there is no travel advisory in place. Travel insurance typically only provides coverage for unforeseen events and unexpected mishaps. Insurers are changing their policies to reflect the fact that coronavirus is now known to most people prior to them making travel decisions. Manulife’s policy came in to effect on March 5, 2020 while TuGo’s change in policy came into effect on March 4, 2020. In a statement, Manulife confirmed that this restriction does not apply to existing customers who bought their travel insurance policies prior to March 5, 2020.

should also be careful of layovers and the impact they may have on their
insurance coverage and ability to cancel. If your flight is currently routed
through Northern Italy for example, you will need to ensure that this does not void
your insurance. On the bright side, it may also give you the ability to cancel
your flight, even if you are just passing through.

Already on the road?

The situation
is fluid. Be mindful that there are broad powers to detain even Canadian
citizens in pandemic type situations. While generally speaking a
self-quarantine will be enough, Canadian Border Officers can detain
uncooperative travelers (“refusing to undergo medical assessment”), or where
the traveler appears “capable infecting”, travelers at the airport under the Quarantine


We recommend travelers carefully review their travel insurance policy prior to purchase and travel to ensure they have adequate coverage during the coronavirus outbreak. Keep appraised of travel advisories that may impact your insurance coverage. The Government of Canada travel advisory site can be found here.

Contact Field Law’s Immigration Group to help with your travel related questions. Employers may also be interested in viewing Field Law’s Alert on An Employer’s Guide to Managing the Coronavirus in the Workplace”.

Evie Thorne

Evie Thorne

Evie is an Edmonton-based lawyer, practicing in the areas of labour + employment, human rights, business immigration, and professional regulatory. Evie advises her clients with issues such as defending grievances, severance reviews and negotiations, human rights commission issues, employment litigation, drafting and assessing workplace policies and procedures, and professional regulator governance and discipline issues. Her in-depth research and personal experiences allow Evie to approach with a practical focus and mitigate risk from many perspectives.

Orlagh O'Kelly

Orlagh O'Kelly

Orlagh is immigration lawyer who used to work for the Department of Justice advising on the implementation and enforcement of federal legislation. She has extensive experience advising and representing both government and private clients. As the lead of Field Law's Business Immigration practice, Orlagh offers strategic advice to employers and individuals to create cross-border business opportunities. Orlagh's clients have included government departments, law enforcement agencies, professional organizations, First Nations’ clients and private individuals. Orlagh provides strong representation to these clients, drawing on her experience before all levels of Court in Ontario, the Federal Court trial and appeal divisions, the Alberta Provincial Court (criminal), Alberta Court of Queen's Bench, the Tax Court and various tribunals, including the Canadian International Trade Tribunal.

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